FAQ-ORDERS
Most of our products have a low MOQ, 500pcs or 500 packs are ok, please contact us and get a talk.
If the MOQ is high, such as more than 1000 sets, we will consider giving you some discounts, You can contact the salesman for specific details.
Absolutely! We offer samples so you can experience the quality before placing a bulk order.
We aim to dispatch orders placed within 3 businness days. However, if you place a very large order or custom order, there is a chance we may not be able to dispatch it within 3 businness days depending on the warehouse capacity, but we will always try our best. If this is the case, we will contact you. If you are placing a very large order, we would recommend placing it as early as possible to avoid issues.
Before submitting your order, please contact us to alert us to any special circumstances or needs.
Yes, we offer wholesale pricing for bulk orders. Please contact us for more information and pricing details.
To place an order for the bee paper honeycomb decorations, please visit our website or contact our customer service representative. Provide the details of the items you wish to purchase, including quantity and any specific preferences. Our team will assist you with the ordering process and provide further instructions for payment and shipping.
Yes, you mix color and style in our stock items.
Our proofing workflow involves customer submission, design review, digital proof, customer feedback, physical sample, and final adjustments for customer satisfaction.
Sunbeauty Party Supplies Manufacturer works hard to keep our order accuracy with leaders in the industry. That said, products can be damaged while in-transit, items can arrive broken or defective, and occasionally mistakes on orders occur. If you are not satisfied with your order, please send an email describing your issue to: service@sunbeauty.com and a customer service agent will contact you. Please follow their directions in their entirety.
The minimum order quantity for party decorations may vary depending on the specific items. Please contact our sales team for more information.
We offer discounts for bulk orders and also have special pricing arrangements for regular customers. Please reach out to our sales team to discuss your specific requirements.
Our return or exchange policy for party decorations will be communicated to you at the time of purchase. Please refer to our policy or contact our customer support for any concerns regarding returns or exchanges.
Yes, we have a catalog or product list specifically for wholesale customers. Please contact our sales team to request the catalog.
The lead time for wholesale orders is typically 2-3 weeks, depending on the size of the order and availability of the products.
Yes, we offer customization options for wholesale orders. You can inquire about personalized decorations or branding options.
We accept bank transfers, credit cards, and PayPal for wholesale purchases.
Whilst every effort is made to ensure this does not happen if the above has occurred you will need to contact out customer service team within 7 days of receiving your order at info@sunbeauty.com the following information:
• Company Name
• Order Number
• Name & Quantity of faulty product
• Photo of faulty product
We will sometimes ask for more information to help us with your query. We will aim to respond to you within 24 hours, Monday to Friday.
All information collected by Sunbeauty is strictly confidential. Sunbeauty does not provide this information to any other party for any purposes. Sunbeauty staff are legally bound by conditions of employment to the confidentiality of your order and personal detail.
Orders will be packaged in plain boxes and unmarked for privacy and security. They will also have packaging inserted to avoid movement in transit.
Our minimum order quantity for paper star lights is 500 units. However, we do offer discounts for larger orders. Please contact our sales team for specific pricing and quantity requirements.
The production and delivery time for bulk orders of paper star lanterns is typically around 4-6 weeks. However, this may vary depending on the order quantity and customization requirements. Please consult with our sales team for a more accurate timeframe for your specific order.
Yes, we offer customization options for paper star lights. We can provide branding services, such as adding your company logo, and offer personalized packaging solutions. Additional charges may apply for customization services, and there may be minimum order quantities required. Please discuss your requirements with our sales team for further assistance.
In the rare event that you receive damaged or defective paper star lights, please notify us within 7 days of receipt. We may request photographic evidence of the issue. Depending on the circumstances, we will arrange for a replacement or offer a refund. Our goal is to ensure customer satisfaction, and we will work closely with you to resolve any product-related concerns.
To place an order, you can visit our website or contact our sales team via email or phone. Provide them with the details of your desired quantity, specifications, and any customization requirements.
