FAQ-SHIPPING
As usual, lead time 35days for mass production after we got your deposit.And 7days for sample production.
Shanghai or Ningbo.
EXW, FOB, CIF, DDP
Once your order ships, the tracking number will be sent to the email address you provided when you placed your order. You can use that tracking number to track your order.
As for shipping freight, we have very rich experience of delivering to your sea port to to your door. If you want to know the freight to your door, pls tell us your detailed address and zip code.
Yes, we offer shipping to customers worldwide. However, shipping availability may vary depending on the destination and any applicable restrictions or regulations.
Yes, a tracking number will be sent to you when your order is shipped. It takes from few weeks to a mouth or even longer for making your goods as most of our goods are made to order.
We utilize various shipping methods, including postal services, express couriers, and freight forwarding, to ensure efficient and reliable delivery. The shipping method chosen depends on factors such as package size, weight, destination, and customer preferences.
Shipping costs are influenced by factors like package weight, dimensions, destination, and selected shipping service. We strive to provide competitive shipping rates while ensuring that your order arrives safely and promptly. Shipping costs will be calculated and displayed during the checkout process.
In the unlikely event that your package gets lost or arrives damaged, please contact our customer support team right away. We will work with the shipping carrier to investigate and resolve the issue, ensuring that you receive a satisfactory resolution.
There may be restrictions on shipping certain items, such as hazardous materials or products that are prohibited by local regulations. Before placing an order, please review our shipping policy or contact our customer support team if you have any concerns about specific items.
Yes, we assist with customs clearance for international shipments. However, please note that each country has its own customs regulations, and additional duties, taxes, or fees may apply. Customers are responsible for any customs-related charges imposed by the destination country.
We do offer the option to combine multiple orders placed within a certain timeframe to save on shipping costs. Please contact our customer support team immediately after placing the orders to request combined shipping. We will do our best to accommodate your request.
We work with reputable shipping carriers such as FedEx, UPS, and DHL to ensure timely and reliable delivery of wholesale orders.
The processing time for a wholesale order is typically 1-2 business days. After that, the shipping time will depend on the destination and the chosen shipping method.
For international shipments, our shipping quotes do not include any customs/duty/import taxes, which are imposed by the respective international countries, and not by us, or the shipping carrier. Any customs/duty/import taxes required will be the sole responsibility of the recipient. As this may differ from country to country, we are unable to give you an accurate estimate unfortunately. Please check with your country’s customs for details terms and/or regulations for incoming shipments from an international country.
Our listed arrival dates for back ordered or sold out products are an estimated date. Products come via sea from our factories. This means that although we have an typical transit time from the factory, actual arrival time is unknown. Many factors may affect the actual arrival date of merchandise to our warehouse, such as transit time, time getting through customs, etc. Thus, merchandise arrival date listed is an estimate only.
Yes. We offer expedited shipping options for our party supply orders. When placing your order, you can select the expedited shipping method at checkout. Please note that additional fees may apply for expedited shipping. If you have any specific time constraints or urgent requests, we recommend contacting our customer service team to discuss your needs further. We will do our best to accommodate your requirements and ensure a prompt delivery of your party supplies.
Yes. To protect these items during shipping, we provide specialized packaging options. Our packaging team takes extra care to secure and cushion delicate party decorations to minimize the risk of damage during transit. We use appropriate packaging materials such as bubble wrap, foam inserts, or protective sleeves to safeguard fragile items. Additionally, for particularly delicate or intricate decorations, we may use custom-designed packaging solutions to provide an added layer of protection.
We do not ship party decorations and supplies in discreet packaging by default. Please contact customer service if you require special packaging for privacy reasons.
Shipping costs for wholesale orders are calculated based on factors such as package weight, dimensions, destination, and shipping method. We will provide you with a detailed shipping quote before finalizing your order.
Yes, if you prefer to arrange your own shipping for a wholesale order, please let us know in advance. We will coordinate with you to facilitate the pick-up and provide the necessary details.
We offer shipping insurance for wholesale shipments upon request. Please let us know if you would like to include insurance coverage, and we will provide you with the appropriate options and costs.
Yes, you can request expedited shipping for a wholesale order. Additional fees may apply based on the chosen shipping method and destination.
